Photo Quality and Tips
How to choose photos for optimum print quality
What resolution should my photo have?
Which file format should I use?
Can I edit my photos after uploading them and what should I edit beforehand?
How do different materials affect the printing of my photo?
Order Queries
Can I amend or cancel my order?
Can I return an order?
My gift has arrived damaged, what can I do?
Payment
Can I update or remove my saved payment card details?
Which payment methods do you accept?
When will I receive my refund?
Can I pay via PayPal without an account? / My payment card is to
Why am I having payment problems?
Promotion Codes
How do I apply a promo code to my order?
Why is my promo code not working?
Can I use more than one promo code in my shopping basket?
Are there any promotions or discounts?
I forgot to add my discount code, can it be applied?
When does my discount code expire?
Gift Cards
My Gift Card is not working
What is the refund policy for gift cards?
I'd like to send a gift card.
Delivery
What happens to my parcel if I am not at home at the time of delivery?
At what time will my parcel be delivered?
Has my order been shipped?
What is the estimated delivery date?
When will my order be sent?
Will all the items in my order be despatched together?
My order hasn't arrived yet - where is it?
I received a gift but don't know who sent it.
I've received someone else's order by mistake.
My Account
Do I need an account?
Help! I've forgotten my password.
How do I edit or delete an address?
How do Reminders work?
I'd like to delete my account.
Unsubscribe from marketing and/or push notifications
The website isn't working properly.
Is my personal information secure?
What does Custom Prezzy do with my photos?
How do I change my contact information in my account?
Can't find what you're looking for
We'd love to help!