We start processing your order immediately after payment. This means that we’re unable to cancel or make changes once you’ve checked out because your gift is made just for you.

Personalised gifts are created to your exact specifications and we do not proof or check your design before production, so please double-check all details carefully before you pay!

You can easily track your order in a few ways:

• Track via the shipping confirmation email: Once your order is dispatched, you'll receive a shipping confirmation email with a direct tracking link - simply click it to follow your delivery.
• Track in your account: Log in to your Custom Prezzy account anytime to view your order history and track your delivery status. You can click on the delivery company's tracking number to see detailed tracking updates or, if available, select "Track Order with Shop" to receive real-time delivery notifications.

Please note:
Tracking can take a little time to update after dispatch, so don’t worry if it’s not showing straight away - just check back again soon!

Having trouble finding your tracking information?

• Check your shipping confirmation email (and your spam or junk folder just in case).
• Make sure you're using the same email address you used at checkout.
• Still can't find it? Contact Us - we’re happy to help!

If you have a promo code, simply enter it in the Discount Code field on the basket or checkout page. Click "Apply" to activate the discount and update your total.

Troubleshooting promo codes:

• Make sure your promo code meets all conditions (such as minimum spend, product eligibility and expiry date).
• Double-check that the code is entered exactly as provided, including capital letters and numbers.
• If the discount still isn't showing, try clearing your browser cache or switching to a different browser.
• Still having trouble? Contact Us with the promotion details - we’ll be happy to assist!

Choosing the right photo makes all the difference! Here’s what to look for:

• High resolution: Aim for photos with at least 2000 pixels on the shortest side to keep your prints sharp and detailed.
• Correct aspect ratio: Match your photo’s shape to the print size you want. You can crop or adjust it if needed.
• Good colour quality: Pick images with vibrant, balanced colours. Try to avoid photos that are too dark (underexposed) or too bright (overexposed).
• Use the original image: Always upload the original file if you can. Screenshots or images saved from messages are often lower quality and can look blurry.
• Recommended file types: For the best results, upload your photo as a .jpg or .png.

Taking a little extra care when selecting and preparing your photo will make sure your print looks amazing!