Payments & Promotions

What payment options are available?

You have several ways to pay for your order:

  • Express Checkout: Use Apple Pay, Amazon Pay, PayPal or Shop Pay for fast, secure checkout.
  • Credit and Debit Cards: We accept Mastercard, VISA, Maestro, Diners Club and Discover cards.

How can I use a promo code or coupon during checkout?

If you have a promo code, simply enter it in the Discount Code field on the basket or checkout page. Click "Apply" to activate the discount and update your total.

Troubleshooting promo codes:

  • Make sure your promo code meets all conditions (such as minimum spend, product eligibility and expiry date).
  • Double-check that the code is entered exactly as provided, including capital letters and numbers.
  • If the discount still isn't showing, try clearing your browser cache or switching to a different browser.
  • Still having trouble? Contact Us with the promotion details - we’ll be happy to assist!

Can I use more than one promo code on a single order?

Only one discount - either a coupon code or a promotional offer - can be applied per order. Multiple coupons or promotions cannot be combined.

We appreciate your understanding as this helps keep things simple and fair for everyone, and ensures we can continue offering great value through our promotions and discount codes.

Why is my promo code not working?

Please check the following:

  • Enter the promo code exactly as given, paying attention to capital letters, numbers and spelling.
  • Make sure your order meets all requirements, such as minimum spend or product restrictions.
  • Check the code’s expiry date to ensure it’s still valid.

If everything looks correct and your code still isn’t working, please Contact Us. We’ll be happy to help resolve the issue and make sure your discount is applied properly!

Where can I find the best deals and current promotions?

We love helping you create your perfect Custom Prezzies  and we’re always offering great promotions to make it even easier!

Stay updated with our latest deals: Subscribe to our free email newsletter for the latest promotions, special offers and exclusive discounts. You can even adjust how often you hear from us. Sign up here.

These options make sure you never miss out on the best deals to celebrate and preserve your most special memories.

How long are promotional discounts valid?

The length of promotional discounts can vary; details are always included in the terms and conditions for each offer.

Because we offer a wide range of products, some promotions may only be available for a few days. It’s worth acting quickly to take advantage of these deals!

Please make sure to review the specific terms listed with each promotion so you don't miss out.

I forgot to add my discount code, can it be applied?

If payment has been completed, we are unable to add your discount code for you.

Can't find what you're looking for?

We'd love to help!

Contact us