My Account

How can I unsubscribe or change how often I receive your newsletters?

Managing your subscription is easy! Here’s how:

Use the "Manage Preferences" link:

  • Open any newsletter you’ve received from us.
  • Scroll to the bottom and click the "Manage Preferences" link (instead of "Unsubscribe" if you want to keep receiving some emails).
  • From there, you can: Change how often you hear from us and Opt out of specific types of emails, such as promotions for Mother’s Day, Father’s Day, Valentine’s Day, Christmas and more.

To unsubscribe completely: if you no longer want to receive any emails, you can still click"Unsubscribe"on the same page.

By managing your preferences, you stay in full control - only getting the updates and offers that matter most to you!

How do I delete my account?

Email us at Customer Support using the email address that you used to create your Custom Prezzy account and we'll delete it for you. Please note that due to financial reporting reasons, we’re obliged to keep an online history of your transactions.

What is your privacy notice and where can I find it?

Our Privacy Notice explains how we handle your personal data to ensure your privacy is always protected. It covers:

  • Data collection: What information we collect and how we collect it.
  • Use of data: How we use your data to improve our services and your shopping experience.
  • Data security: The steps we take to protect your information from unauthorised access.
  • Third-party sharing: When and why we might share information with trusted partners.
  • Your rights: How you can access, correct, or request the deletion of your personal data.

You can read our full Privacy Notice anytime on our website here: Privacy Notice.

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